Shift Supervisor

Our client, a National Fleet Services Company, based in the Upper Highway Area, seeks a Surveillance & Response Supervisor.

Requirements:

  • Matric
  • Excellent command of the English language
  • Excellent telephone and email etiquette
  • Proficient in MS Office (primarily Word and Excel)
  • Call centre supervisory experience would be an advantage
  • Must have own car
  • Must be prepared to work shifts

Responsibilities:

  • Management of departmental teams and quality of their workload
  • Management of processes and efficiency within all areas of the department
  • Always ensure customer satisfaction – attend to any escalated customer complaints within 24 hours of the complaint
  • Manage and carry out disciplinary matters in the departments in conjunction with the HR Department
  • Analysis of employee customer call quality within the department
  • Maintenance and upkeep of mailboxes affiliated to the department
  • Management of departmental staff leave and absence issues
  • Workload overflow assistance
  • Ensure departmental Codes of Practice are adhered to.
  • Management of capacity planning
  • Management of departmental reports and monthly statistic comparison.
  • Training new controllers as required
  • Analysis of Quality Audit Reports
  • Weekly briefings with the CRC General Manager
  • You may, from time to time, be required to assist with other tasks outside of these KPAs
  • Be prepared to travel as required by the company
  • Promote relationships with all of the company’s customers and suppliers that reflect trust and credibility.

Salary is market related

Please email CVs to apply@rmsstaffing.co.za

Please note that only short-listed candidates will be contacted.