COVID-19: Visit #Stayhome #Staysafe

Shift Supervisor Call Centre

Our client, a National Fleet Services Company, based in the Upper Highway Area, seeks a Surveillance & Response Supervisor.


  • Matric
  • Excellent command of the English language
  • Excellent telephone and email etiquette
  • Proficient in MS Office (primarily Word and Excel)
  • Call centre supervisory experience would be an advantage
  • Must have own car
  • Must be prepared to work shifts


  • Management of departmental teams and quality of their workload
  • Management of processes and efficiency within all areas of the department
  • Always ensure customer satisfaction – attend to any escalated customer complaints within 24 hours of the complaint
  • Manage and carry out disciplinary matters in the departments in conjunction with the HR Department
  • Analysis of employee customer call quality within the department
  • Maintenance and upkeep of mailboxes affiliated to the department
  • Management of departmental staff leave and absence issues
  • Workload overflow assistance
  • Ensure departmental Codes of Practice are adhered to.
  • Management of capacity planning
  • Management of departmental reports and monthly statistic comparison.
  • Training new controllers as required
  • Analysis of Quality Audit Reports
  • Weekly briefings with the CRC General Manager
  • You may, from time to time, be required to assist with other tasks outside of these KPAs
  • Be prepared to travel as required by the company
  • Promote relationships with all of the company’s customers and suppliers that reflect trust and credibility.

Salary is market related

Please email CVs to with the job title in the subject line

Please note that only short-listed candidates will be contacted.